“How you can do wonders with a little support.”With built in help desk / support capabilities you can handle help desk tickets effortlessly. You can track support tickets, update stages and schedule activities allowing you to provide superior customer service to your customers.
As we know happy customers bring you more customers.
Integrated Help Desk Support
Built right into your CRM lies your ability to track and respond to client support issues via a id ticketing system. Provide instant solutions or asked for additional information and have your request automatically email them.
Keep accurate historical records
All help desk support tickets are attached to the accounts of those logging support. Whenever you enter an account you can see any historical issues they may have had with your product or service and act accordingly.
Quick Search Functionality
Your help desk lets you search for tickets via their id, subject, contact or priority so you can quickly and easily find the issue that needs to be resolved. Assign tickets to groups, departments or individuals for faster processing times. Establish custom views so you can see which departments or individuals have open tickets that need resolving.
Answer questions in advance.
Reduce customer support times by building up a list of frequently asked questions. You’ll find a good portion of the enquiries you take will be standard questions asked by many of your customers. When you have a library of these you can provide quick responses to your customers. Not only will you be saving time, you’ll delight your customers with a quick turn around time.
|
